Access and Delivery Policy

1. Delivery Method

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All training courses and courseware are delivered digitally via email to the address provided on the initial inquiry form. Access requires a stable internet connection. No physical products are shipped.

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2. Enrollment and Access Process

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Our enrollment process is designed to ensure the selected course is the best fit for the student. Access to courseware is granted only after the following three-step process is complete:

• Step 1 (Inquiry): The prospective student submits the initial inquiry form via our website. This form reaches our admissions team via our business email for thorough review.

• Step 2 (Approval & Payment Link): If the application is approved, we will send an official Approval Confirmation Email containing the secure, unique link to our payment processing system.

• Step 3 (Payment & Courseware Delivery): Once the payment process is successfully completed, the student's courseware, access instructions, and any necessary login credentials for the selected course will be sent to the customer via a separate Courseware Delivery Email.

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3. Access Timeframe

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• Access and courseware delivery follow a specific, phased timeline to ensure you are prepared before the course begins:

• Payment Confirmation: The student will receive an official Payment Confirmation email within 24 hours of successful payment processing.

• Courseware Delivery: All student courseware and access instructions for pre-study materials will be delivered via email before two weeks (14 days) prior to the scheduled course start date.

• Online Class Link: The secure link and specific instructions for joining the live online class will be provided via email 1–2 days prior to the start of the class.

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4. Technical Support

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If you experience any issues with access or delivery:

• Missing Email: If you have completed payment but have not received your Courseware Delivery Email within the specified timeframe, please check your spam or junk folder first.

• Technical Issue: If you still cannot locate the email or encounter any technical issues with the courseware, please contact our technical support immediately at support@velmentoritacademy.com

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